In today’s connected world, riders expect real-time information. But for many agencies, outdated data systems make this impossible. GTFS-RT (General Transit Feed Specification – Realtime) is the industry’s answer, but its implementation can be complex. In this case study, we share how a seamless GTFS-RT transformation can turn legacy data into a powerful tool for operational clarity and rider satisfaction.
The Challenge: Outdated Data, Frustrated Riders
A mid-sized transit agency in the Northeast faced a common problem: its fixed-route data was static and often inaccurate, leading to rider frustration and a lack of trust. The agency’s manual data management was slow, labor-intensive, and couldn’t support the demand for real-time applications like trip updates and service alerts. They needed a partner who could handle the technical complexities of a real-time data integration.
The Solution: A Seamless GTFS-RT Integration
Through our partnership with Theoremus, we provided an end-to-end solution. Our team began by auditing the agency’s existing GTFS static data, identifying gaps and inconsistencies. We then implemented a streamlined process for creating, maintaining, and integrating GTFS-RT feeds, including trip updates, vehicle positions, and service alerts. Our expertise ensured the backend infrastructure was robust, providing a continuous flow of accurate data to all rider-facing applications.
The Outcome: Unlocking Real-Time Insights
The GTFS-RT transformation was a game-changer. The agency’s mobile app and digital signage now provide accurate, real-time information, leading to a 25% increase in rider app usage and a significant rise in customer satisfaction scores. The seamless data flow also provided the agency with a powerful new dashboard for monitoring operational performance, helping them optimize vehicle uptime and improve on-time performance. This project proved that with the right partner, a data transformation can have a direct, positive impact on both operations and the rider experience.
The Pulse Perspective
Data transformation doesn’t have to be a daunting task. Our team specializes in turning complex technical challenges into streamlined solutions. By leveraging our partnership with Theoremus and our on-the-ground expertise, we ensure your data works for you, unlocking new levels of efficiency and rider engagement.
